Privacy Policy

Effective Date: January 1, 2026 | Last Updated: January 1, 2026

At PollCatch, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and embeddable widget platform (the "Service"). Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide to Us

We may collect information that you voluntarily provide when using our Service, including:

  • Account Information: Name, email address, password, and other registration details when you create an account
  • Payment Information: Billing address and payment details (processed securely through third-party payment processors)
  • Communications: Information you provide when contacting our support team or responding to surveys
  • Widget Configuration: Settings and customizations you apply to your PollCatch widgets

1.2 Information Collected Automatically

When you access our Service, we may automatically collect:

  • Device Information: Browser type, operating system, device identifiers, and screen resolution
  • Log Data: IP address, access times, pages viewed, and referring URLs
  • Usage Data: How you interact with our Service, including features used and actions taken
  • Cookies and Similar Technologies: See Section 5 for details on our cookie usage

1.3 Information Collected Through Widgets

When end users interact with PollCatch widgets embedded on third-party websites, we may collect:

  • Response Data: Votes, ratings, reactions, and other feedback submitted through widgets
  • Session Identifiers: Anonymous session tokens to prevent duplicate submissions
  • Basic Analytics: Timestamp, widget type, and aggregated statistics

Important: By default, PollCatch widgets are designed to collect minimal data and do not collect personally identifiable information from end users unless explicitly configured by the website owner.

2. How We Use Your Information

2.1 Service Provision

  • To provide, operate, and maintain our Service
  • To process transactions and manage your account
  • To deliver widget functionality and display aggregated results
  • To provide customer support and respond to inquiries

2.2 Service Improvement

  • To analyze usage patterns and improve our Service
  • To develop new features and functionality
  • To conduct research and analytics
  • To personalize your experience

2.3 Communications

  • To send service-related announcements and updates
  • To send marketing communications (with your consent, where required)
  • To respond to your comments, questions, and requests

2.4 Legal and Security

  • To comply with legal obligations
  • To protect against fraudulent, unauthorized, or illegal activity
  • To enforce our Terms of Service
  • To protect the rights, property, and safety of PollCatch, our users, and others

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our Service to you
  • Legitimate Interests: Processing for our legitimate business interests, such as improving our Service and preventing fraud
  • Consent: Where you have provided explicit consent for specific processing activities
  • Legal Obligation: Processing necessary to comply with applicable laws

4. Data Sharing and Disclosure

We do not sell your personal information.

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support. These providers are bound by contractual obligations to protect your data.

4.2 Business Transfers

In connection with any merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity. We will provide notice before your information becomes subject to a different privacy policy.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal process (subpoenas, court orders, etc.)
  • Government requests
  • To protect the rights, property, or safety of PollCatch, our users, or the public
  • To detect, prevent, or address fraud, security, or technical issues

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

  • Essential Cookies: Required for the Service to function properly (authentication, security)
  • Analytics Cookies: Help us understand how users interact with our Service
  • Preference Cookies: Remember your settings and preferences

5.2 Widget Cookies

PollCatch widgets use minimal cookies or local storage solely to:

  • Prevent duplicate votes/responses from the same session
  • Remember user preferences (e.g., already submitted responses)

These are strictly functional and do not track users across websites.

5.3 Your Cookie Choices

Most browsers allow you to control cookies through their settings. However, disabling certain cookies may affect the functionality of our Service.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained while your account is active and for a reasonable period thereafter
  • Widget Response Data: Retained according to your account settings or until you request deletion
  • Log Data: Generally retained for up to 12 months for security and analytics purposes

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction

You may request that we correct any inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions.

8.4 Restriction and Objection

You may request that we restrict processing of your data or object to certain processing activities.

8.5 Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@pollcatch.com. We will respond to your request within the timeframe required by applicable law (typically 30 days).

9. International Data Transfers

PollCatch is based in the United States. If you access our Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For transfers from the EEA, UK, or Switzerland, we rely on:

  • Standard Contractual Clauses approved by the European Commission
  • Other lawful transfer mechanisms as appropriate

10. Children's Privacy

Our Service is not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at privacy@pollcatch.com, and we will take steps to delete such information.

Website owners using PollCatch widgets are responsible for ensuring compliance with children's privacy laws (such as COPPA) on their own websites.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request information about the categories and specific pieces of personal information we have collected
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of the "sale" of personal information (note: we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@pollcatch.com or use the contact information below.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also provide additional notice (such as email notification).

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PollCatch

Email: privacy@pollcatch.com

For general inquiries: support@pollcatch.com

For users in the EEA, you also have the right to lodge a complaint with your local data protection authority if you believe we have not adequately addressed your concerns.

By using PollCatch, you acknowledge that you have read and understood this Privacy Policy. For questions about our Terms of Service, please visit that page.